Refund Policy

1. General Information

This Refund Policy governs the purchase of digital products offered by Resell.Fed through its online store.

The digital products offered include, but are not limited to:

  • access to wholesale suppliers of vintage, premium, and second-hand designer clothing;
  • access to sourcing information and supplier contacts;
  • educational materials;
  • courses related to reselling clothing on online marketplaces and selling platforms;
  • digital guides, informational materials, and other electronically delivered content.

By purchasing any product from the store, the customer confirms that they have read, understood, and accepted this Refund Policy.

2. Nature of Digital Products and Delivery Method

All products sold by Resell.Fed are digital and informational in nature and are delivered electronically after successful payment.

Digital products are sent to the customer’s email address provided during checkout on the website.

Delivery of the product shall be considered completed once:

  • an email containing the digital product, access link, or activation instructions has been sent;
  • access to the digital materials has been granted;
  • access to a course, platform, or other digital content has been activated.

Due to the nature of digital products, customers receive immediate access to commercially valuable information, sourcing methods, supplier details, and proprietary know-how which cannot be “returned” once disclosed.

Customers are solely responsible for providing a valid and correct email address during checkout. Resell.Fed shall not be held responsible for non-delivery caused by incorrect or invalid email information submitted by the customer.

3. Waiver of the Right of Withdrawal

In accordance with Article 16(m) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium once performance has begun, provided that:

  • the consumer has given prior express consent to begin the performance during the withdrawal period;
  • the consumer acknowledged that they thereby lose their right of withdrawal;
  • the trader provided confirmation of the agreement.

By purchasing a digital product, the customer:

  • expressly agrees to the immediate delivery of digital content;
  • acknowledges and accepts the loss of the right of withdrawal once access to the digital content has been granted.

Accordingly, once the digital product has been delivered, the purchase is considered final and non-refundable.

4. No Refunds After Access to Digital Content

Refunds, cancellations, or chargebacks will not be granted after access to the digital product has been provided, including but not limited to situations where the customer:

  • viewed supplier names, sourcing information, or wholesale contacts;
  • accessed links, materials, or educational content;
  • downloaded files or viewed the content;
  • activated a course or user account;
  • received access to educational materials or digital resources.

Refunds will also not be granted if:

  • the customer simply does not like the product;
  • the customer changed their mind after purchase;
  • the purchase was made accidentally or by mistake;
  • the customer expected results not explicitly described on the sales page;
  • the customer later decides the product is too expensive;
  • the product is later discounted or included in a promotion;
  • the customer lacks the necessary experience or knowledge to use the materials;
  • the product functions substantially as described.

Price changes, future discounts, promotional campaigns, or bundled offers do not entitle customers to partial or full refunds for previous purchases.

5. Protection Against Abuse and Fraudulent Refund Attempts

Due to the nature of the products offered by Resell.Fed, disclosure of supplier names, wholesale sources, commercial contacts, links, educational resources, and business know-how constitutes irreversible delivery of valuable intellectual and commercial information.

For this reason, the store reserves the right to refuse refund requests where:

  • the customer has already received access to the digital product;
  • there is evidence that the product was delivered to the customer’s email address;
  • there is evidence of downloads, logins, or access to the materials;
  • there is reasonable suspicion that the customer attempted to obtain access to valuable information and later request a refund;
  • the refund request appears abusive or fraudulent;
  • the customer initiates an unjustified chargeback despite successful delivery of the product.

In the event of a payment dispute or chargeback investigation, Resell.Fed reserves the right to provide payment processors or financial institutions with evidence of:

  • successful product delivery;
  • sent emails;
  • access logs;
  • account activity;
  • download history;
  • and confirmation of digital access.

6. Technical Support and Re-Delivery of Products

If a customer experiences technical issues related to product delivery, missing emails, or access to purchased digital content, they should contact the store using the email address available in the “Contact” section of the website menu.

After receiving the request, Resell.Fed will verify the order and confirm the purchase.

If it is confirmed that:

  • the payment was successfully completed;
  • the customer legitimately purchased the product;
  • the digital product was not successfully delivered;

the product will be re-sent to the customer’s email address provided during checkout free of charge and without unnecessary delay.

Customers are also advised to check their Spam, Promotions, Junk, or other filtered email folders before submitting a support request.

7. Exceptions and Legitimate Complaints

Refunds may only be considered where required under applicable European Union consumer protection laws, including situations where:

  • the digital product was not delivered;
  • access to the product does not function due to issues caused by the seller;
  • the product is materially different from its description;
  • there are permanent technical defects preventing reasonable use of the product.

Before issuing any refund, the seller reserves the right to attempt to resolve the issue through technical support, product re-delivery, troubleshooting, or correction of technical errors.

8. Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights granted under applicable European Union law or the consumer’s local laws of residence.

9. Contact

For questions regarding payments, delivery issues, complaints, or technical support, customers may contact the store using the contact information available in the “Contact” section of the website.

Response Time: up to 14 business days.